Terms and Conditions
How To Read The Terms and Conditions
“Company” means Designer Pots (Saber International Pty Ltd)
“Customer” means the purchaser of Goods/ services from the Company.
“Goods” means all goods sold and/or delivered by the Company to the Customer, and any services incidental to the provision of the goods.
“Terms” means these terms and conditions of sale.
“Website or Ecommerce” Refers to the online website, and intellectual property of the Company and any relevant technological processes supporting the operation of online payments, the running of online marketing, or the provision of information via technological mechanisms.
How will the terms and Conditions Apply?
2.1 These Terms apply to all contracts for the sale of Goods by the Company.
2.2 No amendment, alteration, waiver or cancellation of any of these Terms is binding on the Company unless confirmed by the Company in writing by a Director of the Company.
2.3 The Customer acknowledges that no employee or agent of the Company has any right to make any representation, warranty or promise in relation to the Goods or the sale of the Goods other than as contained in these Terms.
2.4 No order submitted by the Customer shall be deemed to be accepted by the Supplier unless and until confirmed in writing by the Supplier’s authorised representative, which must be either a director or manager).
Are prices correct?
3.1 Prices are determined at the time of order and are subject to change without notice until a deposit has been received. The price that is charged to your card at the time of purchase is the final price, and will not be adjusted should there be a failure to apply a promotional code or similar.
How are payments processed and what happens if I don’t pay?
4.1 Payments are to be made to the Company without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
4.2 A deposit of 50% of the invoice price must be paid when placing an order.
4.3 The balance of the invoice price must be paid in full before delivery
4.4 Interest is payable on all overdue accounts calculated at 20% per annum, or the cash rate plus 2%, whichever is the greater from the date due, until payment is received and cleared.
4.5 All collection fees, legal expenses or other costs associated with a later account or overdue invoice will be added to the total amount owed by the customer, and the customer agrees to be held liable for such costs.
What are you delivery terms and conditions?
What are you delivery terms and conditions?
5.1 The Customer must, within 5 days of being notified of the goods availability, collect or accept delivery of the Goods, and pay the balance of the invoice on receipt of the goods.
5.2 Upon lodgment to a courier or 3rd party for delivery the company takes no responsibility, or makes no commitments with respect to delivery times, or delivery dates.
5.3 In the event that a customer specifically requests a specific freight service, the company may book such a service, however, makes no gurantee that the service will be delivered according to what the courier company advertises, i.e. a 3 day service is specifically requested and booked by the company will not mean the company gurantees a 3 day service, and in the event that a service is not delivered this does not give rise to the customer cancelling / repudiating such an order.
5.4. Risk of loss / damage passes to the customer upon lodgment with the courier. A customer can request insurance on their consignment should they desire and the company will provide a quote. See point 7.3 – all insurance taken out is subject to section 7.
5.5 If the Customer fails to collect the Goods or accept delivery within 21 days of being notified of their availability, the Company may terminate this contract, keep the deposit / monies received and resell the Goods.
5.6 In addition to clause 4.4, the Company reserves the right to charge the Customer storage on goods not collected or delivered within 5 days of notification of their availability at the rate of $35.00 per week or part thereof.
5.8 The customer will be liable for any re-delivery fees, re-directions fees or other fees associated with changing the delivery address after the company has booked the item for collection.
Who will own the items until I pay?
6.1 Legal and beneficial ownership of the Goods will not pass to the Customer until such time as the Goods have been paid in full in cash or cleared funds, however, liability for damage or loss rests with the customer should the item have been dispatched.
Do you offer insurance and how does it work?
7.1 If you opt for delivery insurance, we will ensure that your goods are covered whilst in transit. We do not sell the policy though as we are not the insurer. The policy terms and conditions will be based on the Courier being used.
Are the products suitable to be used anywhere or in anyway?
8.1 The company does not make any representation as to the suitability of the products sold with respect to a specific application.
Can I simply cancel the order after placing an order?
9.1 If goods have been offered to the customer by the company, the company reserves the right to cancel the order up until the point where the goods are delivered. The Customer will pay for any costs incurred up until the point of cancellation.
9.2. Refunds and exchanges will be dealt with in accordance with the Designer Pots Customer Refund / Exchange Policy, which follows:
Policy Intent: provide clear direction regarding refunds and exchanges to all Designer Pots Customers, whilst ensuring that genuine customers don’t end up subsidizing customers who change their mind.
9.3. Refunds will not be offered for a change of mind – this is due to the considerable costs we cover in shipping the items, packing them and processing payments.
9.4. No order may be cancelled, modified or deferred without the prior written consent of the Company (which is at the Company’s sole discretion). If such consent is given at the Company’s election, it is subject to the Company being reimbursed for all losses, including loss of profits, and being paid a cancellation fee.
9.5. Should a customer place an order and later cancel, their deposit will be forfeited or 25% of the order value will become due to Designer Pots, whatever is greater.
9.6. Where a customer changes their mind and wishes to exchange their order for an alternative product they may do so, however, all shipping costs to the customer and from the customer back to our Melbourne warehouse will be borne by the customer, in addition to a 25% restocking fee (based on the item cost), or $100 whatever is the greater. The customer will be liable for the shipping of the new stock that is being dispatched. This can occur within 7 days of taking delivery.
9.7. When a customer’s order has resulted in additional expenses being incurred, i.e. but not limited to: air freight / express couriers, consultancy services, construction services or any other costs they will be liable for all of these costs, in addition to any other costs incurred.
9.8. If a customer has requested a product be custom designed / built for them they are liable for 100% of the amount. The full amount is payable within 7 days of cancelling the order, or 7 days after the invoice date, whichever is the sooner.
9.9. Please note that an invoice shipping line item may not be the true cost of the shipping / freight, and it may have indeed been included into the item’s cost too, therefore a customer’s exchange amount may be less or more.
9.10. In the unlikely event there is a defect with a product / service Designer Pots will honor its obligations under Australian Law immediately and without hassle or delay.
Legal Liability – what are the terms?
10.1 These Terms do not affect the rights, entitlements and remedies conferred by the common, or statue law.
10.2 The Company is not subject to, and the Customer releases the Company from, any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the Goods. The Customer acknowledges that the Company is not:
(a) responsible if the Goods do not comply with any applicable safety standard or similar regulation; and
(b) liable for any claim, damage or demand resulting from such non-compliance.
10.3 If any statutory provisions under the relevant statue or common law apply to the contract between the Company and the Customer (C o n t r a c t) then, to the extent to which the Company is entitled to do so, the Company’s liability under the statutory provisions is limited, at the Company’s option, to:
(a) replacement or repair of the Goods or the supply of equivalent Goods; or
(b) payment of the cost of replacing or repairing the Goods or of acquiring equivalent goods;
and in either case, the Company will not be liable for any consequential loss or damage or other direct or indirect loss or damage.
How does your warranty work?
11.1 All Goods supplied are covered by such warranties as are specified by the manufacturer and supplied subject to the product standards detailed by the manufacturer.
11.2 On discovery of any defect in the Goods, the Customer must immediately notify the Company in writing of such defect. The Customer must not carry out any remedial work to alleged defective Goods without first obtaining the written consent of the Company to do so.
11.3 The Customer expressly acknowledges and agrees that it has not relied upon, and the Company is not liable for any advice given by the Company, its employees, agents or representatives in relation to the suitability for any purpose of the Goods.
11.4 Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Supplier shall be subject to correction without any liability on the part of the Supplier.
11.5 Any claims relating to the UV treatment of the panels are subject to fair and ordinary use – the company’s representations with respect to fading, cracking or deterioration of any kind do not apply in any after five years from the sale of the goods.
Are all you samples the same?
12.1 Any display product or sample inspected by the Customer is solely for the Customer’s convenience and does not constitute a sale by sample.
13.1 The terms of the Contract are wholly contained in these Terms and any other writing signed by both parties. The Contract is deemed to have been made at the Company’s place of business where an order was placed and any cause of action is deemed to have arisen there.
20.1 All communications between the parties about the Contract shall be in writing and delivered by hand or sent by registered post or sent by email.
20.2 Communications addressed to the Supplier shall be marked for the attention of: Manager
All construction, design or installation services (works) offered by the company may be done so by a 3rd party, or a party not related to the company. The company makes no express or implied representation or guarantee that such parties are insured, or appropriately qualified. Should works occur and the company has invoiced, attended or arranged the works such a service has been done so on a non-commercial basis. The company does not in any way take responsibility or liability for any works performed.
Any installations provided will come with no more than a 12 month warranty on workmanship.
Do you price match?
22.1 We will match the price if Designer Pots are able to verify the competitor’s price and that the competitor’s offer is current, not expired and in stock.
22.2 Designer Pots reserve the right not to sell at or below our cost price.
22.3 To be eligible for a price match the item in question must be identical as to brand, size, model, quality etc. and new in stock – the quality must be the same and be proven to be free from heavy metals and UV tested by way of test reports – should this be relevant to the item.
22.4 We exclude items sold in stock liquidations, clearances, auctions, commercial quantities, contract pricing, project quotation, shop soiled, damaged or seconds.
22.5 The policy applies to competitor’s final price including GST, taxes, fees, delivery and other charges, based on delivery to our business, Carrum Downs Victoria, 3201. I.e. we will only match the final delivered price, i.e. if you are in Victoria and you have found a competitor interstate we will match their price delivered to postcode 3201, for our stock price.
22.6 Prices will not be matched unless the competitor business has a physical store / shop front within Australia – residential addresses / home businesses will not be price matched.
Where do you operate from?
23.1 These Terms and the Contract shall be governed by the law of Victoria and the parties submit to the courts of Victoria in respect of any dispute arising.
23.2 The Customer agrees to undertake mediation prior to the commencement of any legal proceedings.